Privacy Policy

Effective Date: February 2, 2025 Camden Maintenance Solutions

Introduction

Camden Maintenance Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

Information We Collect

• Personal Information: When provided voluntarily by individuals, we may collect personal information such as names, addresses, email addresses, and phone numbers. Specifically, we collect phone numbers and consent to receive SMS messages when you submit a “Contact Us” form or schedule an appointment on our website.
  
  SMS Consent and Phone Numbers We collect your mobile phone number and consent to send text messages only when you explicitly opt-in. You opt-in to receive SMS messages by checking the text message consent box on our online forms (such as the “Contact Us” or Appointment Booking forms) or by initiating a text message conversation with us directly.
  
  
• Non-Personal Information: For statistical purposes, we may also collect non-personal information such as browser type, operating system, and IP address.

How We Use Your Information

We may use the collected information for purposes, including but not limited to:

• Providing and personalizing our services.
• Processing transactions and delivering products.
• Sending periodic emails related to your orders or inquiries.
• Sending SMS appointment reminders and support responses (only with your explicit consent).

Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as set forth in this Privacy Policy.

• Mobile Information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Third-Party Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
• Legal Compliance: We may disclose information when required by law or in response to lawful requests by public authorities.

  Compliance with United States & Canada Laws We adhere to applicable data privacy laws in the United States and Canada, including:

• United States:
  • Federal Trade Commission Act (FTC Act): Prohibits unfair and deceptive practices.
  • Gramm-Leach-Bliley Act (GLBA): Protects consumer financial information.
  • Health Insurance Portability and Accountability Act (HIPAA): Protects health information.
  • Children’s Online Privacy Protection Act (COPPA): Regulates collection of data from children under 13.
  • California Consumer Privacy Act (CCPA): Grants California residents specific privacy rights.
• Canada:
  • Personal Information Protection and Electronic Documents Act (PIPEDA): Regulates collection and use of personal data in the private sector.
  • Provincial Legislation: We respect provincial laws in Alberta, British Columbia, and others where applicable.

Please be advised these laws are subject to change. Always consult with legal professionals to ensure compliance with the latest data disclosure laws that apply to your specific circumstances.

Cookies and Tracking Technologies We use cookies to enhance your experience on our website. You can control cookies through your browser settings.

Your Choices You have the right to access, correct, or delete your personal information. To do so, please contact us at camdensmaintenance21@gmail.com.

Security We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.

Changes to this Privacy Policy We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to the website.

Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at camdensmaintenance21@gmail.com.